Refund Policy

Last updated: December 2025

Scope

This Refund Policy applies to all purchases made on markt.chat.

markt.chat provides subscription-based access to software services (SaaS) only.

General Policy

All subscriptions grant access to digital software features and platform functionality immediately after purchase.

Because access to the service is provided instantly, subscription fees are generally non-refundable.

Free Trials

If a free trial is offered, users are encouraged to evaluate the platform during the trial period before starting a paid subscription.

Once a paid subscription begins, it is considered active and billable.

Cancellations

Subscriptions may be canceled at any time.

Cancellation stops future billing

Access remains available until the end of the current billing period

No partial refunds are provided for unused time

Refund Exceptions

Refunds may be granted at our sole discretion in limited cases, including:

Duplicate charges

Billing errors caused by our system

Verified technical issues that prevent access to core software functionality

Refund requests must be submitted within 14 days of the original charge.

Non-Refundable Cases

Refunds will not be issued for:

Change of mind

Lack of usage

Dissatisfaction with features

Failure to cancel before renewal

Payments related to third-party services or transactions outside the platform

Chargebacks

Before initiating a chargeback, users are encouraged to contact our support team.

Unauthorized or abusive chargebacks may result in account suspension or termination.

Contact

For billing questions or refund requests, please contact:

support@markt.chat